ISO 9001:2015 Internal Audit Toolkit, Tool 3


This tool is one of the most effective tool offered by ISO 9001 since the year 2000. It has not been rightly used . Most organization loose their focus as they are more focused on the end output. While the process approach asks you to start with the output in mind – the rest is  all about focusing and detailing the process and improving the same.

A very common approach to process  detailing is the SIPOC approach (Supplier – Input –process-Output-Customer) W can of courses add Key performance indicators(6.2)  , Risk(6.1) and Responsibilities in this to make the approach a modified one as SIPOCKRR.

Generally, it is a good idea to follow the best practice as outlined in clause 6.2.1 of ISO 9001:2015 for setting the Key performance indicator for the particular process.

For defining responsibilities –though it may vary from organization to organization but it is a good practice if  primary , secondary and monitoring responsibilities are defined for each process.

Once the SPOCKRR charts are made – this is just the starting point. If any meaningful benefit is to be derived out of process approach – processes have to be reviewed and improved  and one good way is to always improve the benchmark/KPI  for the process.

Eurotech Training division provides open house and In-house courses for designing and improving SIPOCKRR charts for processes. For open house ISO process design and improvement course check out our calendar.