ISO 9001:2015 Internal Audit Toolkit, Tool 3

PROCESS APPROACH-FOCUS and CONTROL

This tool is one of the most effective tool offered by ISO 9001 since the year 2000. It has not been rightly used . Most organization loose their focus as they are more focused on the end output. While the process approach asks you to start with the output in mind – the rest is  all about focusing and detailing the process and improving the same.

A very common approach to process  detailing is the SIPOC approach (Supplier – Input –process-Output-Customer) W can of courses add Key performance indicators(6.2)  , Risk(6.1) and Responsibilities in this to make the approach a modified one as SIPOCKRR.

Generally, it is a good idea to follow the best practice as outlined in clause 6.2.1 of ISO 9001:2015 for setting the Key performance indicator for the particular process.

For defining responsibilities –though it may vary from organization to organization but it is a good practice if  primary , secondary and monitoring responsibilities are defined for each process.

Once the SPOCKRR charts are made – this is just the starting point. If any meaningful benefit is to be derived out of process approach – processes have to be reviewed and improved  and one good way is to always improve the benchmark/KPI  for the process.

Eurotech Training division provides open house and In-house courses for designing and improving SIPOCKRR charts for processes. For open house ISO process design and improvement course check out our calendar.

ISO 9001:2015 Internal Audit Toolkit, Tool 2

While internal audit is focused on process realization and effectiveness,  this second tool actually complements  the Internal audit in making sure that hard work done in the internal audit does not goes to waste.

It is well know how corrective action is different from correction in terms of focus being th prevention of recurrence of the problem.

It is very important that companies make use of this TOOL not only for the nonconformities or gaps identified during the internal audit but also for all kinds of complaints and unplanned emergencies which take away the management’s time.

In essence this is one of the most underutilized and ineffectively used tools in the ISO 9001 Toolkit. To be able to gauge effectiveness of Corrective action Process one can have a look at the quality aspects of corrective action process such as , involvement of people, defined methodology, promptness of action, effectiveness of action, No of process identified as being able to affect this Corrective action or non conforming situation and relationship.

A  simple method to make sure that corrective action is effective is

  • Whether it involves modification of procedure
  • Whether it involves training /retraining
  • Whether it involves monitoring mechanism to detect the initial non conforming situation and the process because of which the initial non conforming situation occurred.
  • Whether it is trying to change the process that could affect the enabling of the initial non conforming situation

Many methods can be used for Root cause analysis but a few common ones are

  1. 5 Why
  2. FMEA
  3. Fish bone diagram

Though more methods are available but it is easy to use these methods

Common Flaws in using Corrective Action Tool :

  1. TIMELINE -The most common defect in using this tool is focus on a time frame to come up with a corrective action . Since the management’s  focus is to hurriedly close the  non conformities before the management review.
  2. SINGLE PERSON RESPONSIBILITY :Another Common flaw is assigning the closure of responsibility to process owner or departmental head only.
  3. PROCESS INTERACTION: focusing too much on the process where the non conformity was found and missing out on other possible process that could be indirectly responsible for the creation of circumstances that lead to the occurrence of the non conformity.
  4. LACK of TOP MANAGEMENT INVOLVEMENT:  The top management is not involved in acceptance of the Root cause and Corrective action  and  most of the times is not able to relate its own responsibility vis-à-vis the occurrence of non conformity

Possible KPI for Corrective Action Processes are

  1. New processes or sub processes identified because of Corrective action processes PER corrective action
  2. New monitoring mechanism or reporting mechanism developed because of Corrective action PER corrective action
  3. No. of training  and changes in job description initiated as a part of corrective action PER corrective action
  4. No. of document changes for procedures and Work Instructions  made as a part of corrective action PER corrective action
  5. No.  of  changes in work environment done PER corrective action

 

Eurotech Training division provides open house and In-house courses for internal auditor for ISO 9001:2015 which focuses on how to conduct Root cause Analysis and Corrective action effectively. For open house ISO 9001:2015  internal auditor  course check out our calendar.

ISO 9001:2015 Internal Audit Toolkit: Tool 1

What are the Major Tools you should know? 

Internal Audit and its KPI –TOOL ONE: With this tool provided by ISO, the intent is to identify two kinds of gaps on a continuous basis – whether the QMS is being followed as defined (process compliance) and whether the QMS processes are achieving their identified KPI (process effectiveness). One has to remember that Internal audit though may have some objective as outlined but it itself is a process and should have its own Key performance Indicators. The number of key performance indicators can vary from organization to organization depending on the maturity of the organization’s management system. Some of the possible type of KPI for Internal audit process may be

  • Number of non conformities
  • Closure of non conformities
  • Timeliness of the audit

The above KPI are very generic in nature and may not give any INSIGHT on the quality of Internal audit process which is dependent upon the competency of the auditor- (auditing competency and process knowledge), Independence , tools used (checklist) and Time spent(very critical)

So one can increase the KPI for internal audit process to

  • OFI/Non conformities recorded per unit time spent
  • Time spent per process vs planned time per process
  • Process Effectiveness and Realization chart for each process
  • Evaluative comments on the process documentation (adequacy, simplicity etc)

As a programmer of the internal audit – the person responsible should focus on selection of auditor with respect to individual process taking into consideration, Competence, independence.

It is a common feature that the auditing and process knowledge competence might not be available within a small organization – Here creativity and resourcefulness of the program manager is the key constraint more than the financial constraint. Internal audit process is easily outsourced; however it should not be done with a compromise on auditor’s process and auditing competence.

Eurotech Training division provides open house and In-house courses for internal auditor for ISO 9001:2015 which focuses on developing checklist and giving a live experience of auditing with the developed checklist in their own factory/workshop. For open house ISO 9001:2015 internal auditor course check out our calendar

API Q1 9th Edition Course Dammam, Saudi Arabia

Are you looking for API Q1 Training Course in Dammam, Saudi Arabia

Then you are at the right place. On this blog, we are not just going to pitch you to attend our training Course, our Instructors also going to provide a lot of valuable information on what, why and how API-U Q1 9th Edition work.

Eurotech conducts API-U Q1 9th Edition Course. Excellent chance to learn from the best in the Oil and Gas industry about getting certified and implementing API QMS.

Presented by Eurotech Assessment and Certification Services Pvt. Ltd.

Types of In-House API-U Approved Q1 9th Edition Trainings:

  1. API Specification Q1 9th Ed. Fundamentals Training Course
  2. API Specification Q1 9th Ed. Practitioner Training Course

The landscape of our changing work environment is facilitating the need to improve the way the industry approaches the management of quality.  The API Q1 9th Edition Course is a 2.5 day course that frames the management system requirements in a managerial and business prospective and will provide you with a working understanding of the API Q1 9th Edition requirements.

Benefits of API Q1 9th Edition:

At the conclusion of API Q1 9th Edition course, successful attendees will have been provided with:

  • A thorough understanding of the API Monogram Program
  • An understanding of Product Quality Plans
  • An understanding of risk assessment and management.
  • The ability to plan, conduct and report process based audit activity
  • The importance of meeting customer requirements and achieving customer satisfaction
  • Real world knowledge and examples from some of our most experienced API Q1 9th Edition auditors/instructors.

This course is ideal for both newcomers and those already familiar with working under Spec. Q1 requirements.

Course topics primarily include sections:

(4) Quality Management System Requirements

(5) Product Realization and

(6) Quality Management System Monitoring, Measurement, Analysis and Improvement. Particular key areas of study include the following:

  • An introduction on the API and overview of the API Monogram Program
  • Catalysts necessitating changes to the 9th Edition
  • Q1’s layout and terminology / definitions / abbreviations, as well as their application
  • Normative references
  • Product specifications
  • The “process approach” to quality management
  • Quality objectives
  • Management responsibility
  • Competency requirements
  • Control of documents
  • Risk assessment and management
  • Design input
  • Contingency planning
  • Calibration, accuracy vs. minimum test pressures
  • Management of change (MOC)
  • Customer satisfaction process
  • Internal audits
  • Corrective action and root cause analysis
  • Annex A

Who Should Attend API Q1 9th Edition Course?

  • API Monogram Licensees and Applicants
  • Quality System Auditors
  • Quality Assurance Personnel and Management Representatives
  • Manufacturers of Oilfield Equipment
  • Personnel involved in Supplier Evaluation Activities
  • Oil Company Personnel involved with Specifying Equipment Requirements

About The Instructor:

Manish Vig is an API-U Approved Trainer for API Q1, Q2 and Auditor Series courses.  He provided end-to-end consultancy and training for Operators and Service companies in several countries including, London, UK, Dammam, Saudi Arabia, Jakarta, Indonesia, Dubai, UAE, Rome, Italy, Mumbai, India, Muscat, Oman, Moscow, Russia, Chennai, India, Astana, Kazakhstan.

For manufacturing companies seeking Q1 certification, or just Q1 refresher courses, Eurotech offer training to help get you there.

Register Today!

Check Next API Q1 9th Edition Training Schedule

Please call or write us to learn more about how Eurotech Consulting can assist your organization achieve API Spec Q1 Training services

If you are Interested, Please fill out the Enquiry form below:

API Q1 Training, API Specification Q1 9th Ed. Fundamentals Course Algeria

API Q1 9th Edition Training in Algeria, API Specification Q1 9th Ed. Fundamentals Course

Eurotech conducts API-U Q1 9th Edition workshop based training session for API standards and certifications. An opportunity to learn from the best in the Oil and  Gas industry about getting certified and implementing API Quality Management System.

API Q1 9th Edition Training course for QMS Requirements for Manufacturing Organizations for the Petroleum and Natural Gas Industry establishes the minimum quality management system requirements for organizations that manufacture products or provide manufacturing-related processes under a product specification for use in the petroleum and natural gas industry.  API Q1 9th Edition describes the requirements for a QMS required to manufacture consistent and reliable API products.

Types of In-House API-U Approved Q1 9th Edition Trainings:

  1. API Specification Q1 9th Ed. Fundamentals Training Course
  2. API Specification Q1 9th Ed. Practitioner Training Course

API Q1 9th Edition Course Content:

  • Introduction to API QMS
  • Risk assessment and management
  • API Monogram Program requirements
  • Design input
  • Requirements for API QMS Internal Auditor Certification
  • Contingency planning
  • Overview of ISO 9000 series
  • Calibration, accuracy vs. minimum test pressures
  • Over view of API Spec Q1
  • Management of change
  • Brief discussion and training on Quality Management System 9001: 2008 requirements
  • Customer satisfaction process
  • Brief discussion and training on API Spec Q1, 9th edition requirements
  • Internal audits
  • Introduction to Quality Management System auditing and practices
  • Corrective action and root cause analysis Audit protocol, Recording and reporting non conformances
  • Preparing audit reports and records
  • Audit planning for Quality Management System
  • Evaluating audit non conformities
  • Corrective action and audit close out process
  • Annex A
  • Audit techniques – Quality Management System
  • Brief discussion and training on Legal & other requirements for Quality Management System
  • Audit follow up Group presentation and case studies
  • Role play Written examination

Benefits of API Q1 9th Edition Training:

At the conclusion of API Q1 9th Edition course, successful attendees will have been provided with:

  • A thorough understanding of the API Q1 9th Edition layout and terminology / definitions / abbreviations, as well as their application
  • An understanding of the normative references
  • An understanding of the product specifications
  • Knowledge to reduce your operating costs by eliminating waste, reducing risk, and controlling process variation.
  • An understanding of risk assessment and management, document control and competency requirements.
  • The ability to prioritize audit trails where they are needed most, based on process performance and risk
  • The ability to plan, conduct and report process based audit activity
  • The importance of meeting customer requirements and achieving customer satisfaction
  • Real world knowledge and examples from some of our most experienced API Q1 9th Edition auditors/instructors.

API Q1 9th Edition Training Material:

  • Workshop based training, combining various techniques like:
  • Live Discussions, Brain Storming, Case Studies
  • Exercises, Readings & Sharing Practical Experiences
  • Best in Class Audit Practices
  • Mock Audits & Feedback session from the above exercises

Who should attend API Q1 9th Edition Training?

  • Organizations / Personnel interested in API Certification
  • API Monogram Licensees / API Applicants
  • Quality Assurance Personnel; Management Representative
  • Manufacturers of Oilfield Equipment
  • API – Quality Management System Auditors
  • Person who require detailed knowledge of API QMS audit process
  • Person managing API Monogram and API QMS in the organization
  • Person who wish to implement API Monogram & QMS in their organization
  • Students (Graduate, post-graduate) & others
  • Management Representatives

Check Next API Q1 9th Edition Training Schedule

Please call or write us to learn more about how Eurotech Consulting can assist your organization achieve API Spec Q1 Training services

Difference between Fundamentals and Practitioner Course for API Q1

API Q1 Fundamentals Course

API Q1 Practitioner Course

Covers All the 6 clauses of  API Q1  9th EditionCovers All the 6 clauses of  API Q1  9th Edition and also covers API Monogram program requirements  and gives an opportunity for participant to practice the new concepts of Risk Assessment, MOC, PQP in detail
It is of 2.5 days in durationIt is of 4 days in Duration
Can be taken aloneIt has to be done along with the API Q1  fundamentals  course – These courses are generally announced together for each location in the API U calendar and also on our website

For recent calendar – visit

http://www.eurotechworld.net/trainings/api-q1-training/

 

It has a continuous assessment throughout the courseIt has a Objective type assessment at the end of the course
You get a Fundamentals Certificate if you passYou get a Practitioner certificate if you pass and a Fundamentals certificate if you are not able to make it
It is a API U Approved courseIt is ALSO a API U Approved course

For more details please go to our website Eurotech API Q1 Training Course

Eurotech Assessment and Certification Services Pvt. Ltd

If you are Interested, Please fill out the Enquiry form below:

All Training Course

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